Our Service Promise
We don't just install purifiers. We ensure you always have access to pure, healthy water with industry-leading service commitments.
Service Level Agreements
Clear commitments you can count on
Installation
Installation Time
Within 36 hours
After order confirmation
Installation Duration
45-60 minutes
Standard installation
Demo & Training
Included
Usage and maintenance tips
Maintenance
Preventive Visits
Every 3 months
Scheduled automatically
Filter Replacement
As needed
Included in subscription
Water Quality Check
Every visit
TDS and quality testing
Support
Response Time
Within 4 hours
For service requests
Resolution Time
Within 24 hours
For standard issues
Emergency Support
Same day
For critical issues
What Happens When You Raise a Ticket
Transparent, trackable service from start to finish
Raise Request
Via app, call, or WhatsApp
Confirmation
Instant acknowledgment with ticket ID
Assignment
Technician assigned within 4 hours
Visit Scheduled
You choose the time slot
Resolution
Issue fixed, quality verified
Feedback
Rate your experience
Our Guarantees
Free Replacement
If we can't fix it, we replace it at no extra cost
No Hidden Charges
All maintenance, filters, and repairs included in your subscription
SLA Guarantee
Miss our SLA? Get service credit on your next bill
Certified Technicians
All our technicians are trained and background verified
Subscribe with Confidence
Join 1500+ families who trust us for their daily water needs.